Shipping policy

Effective Date: 1st of July 2024

At Make it Cognitive, we strive to ensure that your shopping experience is smooth and efficient. This Shipping Policy outlines how we handle shipping, including delivery times, costs, and other relevant details. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

1.1 Processing Time: Orders are typically processed within 1 business days (Monday to Friday, excluding holidays) after payment has been received. During peak periods or promotions, processing times may be slightly longer.

1.2 Order Confirmation: Once your order has been processed, you will receive an email confirmation with your order details and tracking information.

2. Shipping Methods and Delivery Times

2.1 Domestic Shipping (Australia):

• Standard Shipping: Delivery typically takes 2-4 business days.
• Express Shipping: Delivery typically takes 1-3 business days.

2.2 International Shipping:

• NA

Please note that these delivery times are estimates and may vary due to external factors such as customs processing, weather conditions, and other unforeseen circumstances.

3. Shipping Costs

3.1 Domestic Shipping Costs: A flat rate shipping fee applies to all orders within Australia, unless a discount is applied (e.g., free shipping on orders over a certain amount or with a valid discount code). The final shipping cost, including any applicable discounts, will be displayed at checkout before you complete your purchase

3.2 International Shipping Costs: NA

4. Customs, Duties, and Taxes

4.1 International Orders: Please be aware that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customers and buyers. We recommend checking with your local customs office for more information on potential charges.

5. Tracking Your Order

5.1 Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your delivery.

6. Lost or Damaged Packages

6.1 Lost Packages: If your package is lost during transit, please contact us at info@makeitcognitive.com.au We will work with the shipping carrier to locate your package or arrange a replacement if necessary.

6.2 Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at info@makeitcognitive.com.au We will work with you to resolve the issue, including arranging for a replacement or refund.

7. Delivery Issues

7.1 Incorrect Address: Please ensure that you provide the correct shipping address at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If your package is returned to us due to an incorrect address, you may be responsible for additional shipping costs to reship the package to the correct address.

7.2 Unclaimed Packages: If a package is unclaimed and returned to us, you may be responsible for any return shipping fees and additional shipping costs to resend the package.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Make it Cognitive
Address: Ground floor, 470 St Kilda Road, Melbourne, VIC 3004, Australia
Phone: +61 493 960 034
Email: info@makeitcognitive.com.au

Thank you for shopping with Make it Cognitive! We appreciate your business and are committed to providing you with the best possible service.